Trust Account Compliance

Your trust account.
In order.

Specialising in trust account compliance and staff training for residential real estate agencies across Queensland. From health checks to hands-on training — we help principals get it right.

Book a Health Check Our Services
100%
Residential sales focus
QLD
Queensland based
Remote
Fully remote delivery
Fast
Quick turnaround
About

Trust account expertise,
built for residential sales.

Settlement Account Co. was founded by Vivian Collins, a trust account compliance specialist with deep expertise in residential real estate agency operations. We work exclusively with residential sales agencies across Queensland — the people who handle deposits, disbursements, and settlements every single day.

Trust account errors in residential sales tend to follow predictable patterns. Deposit receipting, commission releases, reconciliation timing, audit trail gaps — most are straightforward to fix once identified. That's exactly what we do.

Whether your agency is onboarding new staff, heading into an audit, or dealing with a compliance issue that needs resolving, we deliver practical, no-nonsense support entirely remotely.

Residential sales only Not property management, not commercial. Exclusively residential sales — which means deep familiarity with the full deposit lifecycle through to settlement.
Fully remote delivery Everything is delivered remotely via screen share, Microsoft Teams, and shared documentation. No need to be in Brisbane.
Practical, not theoretical Training and advice grounded in real agency scenarios — not generic compliance textbooks.
Queensland compliance focused Fully up to date with REIQ standards and Queensland Office of Fair Trading requirements.
Services

What we offer

Three core services designed around the real needs of residential sales agencies — from identifying issues to fixing them.

01
Trust Account Health Check
  • Structured remote review of your trust account processes, reconciliations, and ledgers
  • Compliance documentation assessed against Queensland requirements
  • Clear written report identifying what's working, what's at risk, and what needs attention
  • Delivered with confidence ahead of your annual audit
From $500 — remote delivery
02
Staff Training & Onboarding

Structured Google Meet sessions tailored to your new or existing staff — covering all core trust account responsibilities, including:

  • Deposit receipting, vendor disbursements, and commission releases
  • Bank reconciliations and audit trail requirements
  • Customised to your software — VaultRE, Agentbox, LJ Hooker (E2 / E3), Rex and others
From $800 — via Google Meet
03
Trust Account Management
  • Daily receipting and reconciliation across all sales trust accounts
  • Deposit, withdrawal, and unknown funds management in collaboration with your sales admin team
  • Process supplier payments, reconcile statements, and maintain accurate banking registers
  • Monthly Trial Balance reporting and supplier payment processing
  • Monitoring of funds held beyond state timeframes with Public Trustee releases actioned
  • Oversee annual trust account audits and ensure compliance documentation is complete for each state
  • Provide support to agent payroll and head office finance as required
Pricing on enquiry
How It Works

Simple from the start.

Getting started takes one conversation. After your health check, we tailor the next step to what your agency actually needs.

1
Initial Call
A free 20-minute call to understand your agency's situation and what you need.
→
2
Health Check & Report
Remote review of your processes, software, and documentation — with a clear written report of findings.
Then, choose your path
Option A
3A
Staff Training
We deliver tailored trust account training to your staff via Microsoft Teams — structured sessions covering your specific gaps and software platform.
Best for agencies building internal capability
Option B
3B
Trust Account Management
We take an active remote role in managing your trust account on an ongoing basis — receipting, reconciliations, reporting, and audit oversight handled for you.
Best for agencies wanting full compliance cover
Common Issues

Sound familiar?

These are the trust account issues that come up most often in residential sales agencies. If any of these resonate, a health check is a smart starting point.

Deposit receipting errors
Deposits allocated to the wrong ledger or receipted with incorrect timing relative to contract date.
Commission release mistakes
Commission pulled from trust before proper authority or settlement confirmation is in place.
Reconciliation not done correctly
Bank reconciliations completed infrequently or with errors that compound over time.
Vendor disbursement issues
Releasing vendor funds without correct written authority or before settlement is confirmed.
Incomplete audit trail
Missing authorities, unsigned documents, or incomplete records that create audit exposure.
Software misuse
Using VaultRE, Agentbox, LJ Hooker (E2 / E3), or Rex without fully understanding the trust accounting behind it.
Get in Touch

Let's talk about your agency.

If your trust account is something you think about — even occasionally — it's worth a conversation. The initial call is free and there's no obligation. Most principals find it reassuring to have someone independent take a look.

Phone
0434 272 439
Location
Brisbane, Queensland — serving agencies Australia-wide remotely
Hours
Monday to Friday, 9am – 5pm AEST